Widerrufsrecht
Our return policy allows you to request a return within 20 days of receiving an item.
To be eligible for a return, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at omcommerce.business@gmail.com with your order number and a brief description of the issue. In most cases, you will not be required to ship the item back — we will assess your request and, if approved, process a full refund directly to your original payment method within 10 business days.
Items sent back without a prior return request will not be accepted.
For any questions about returns, feel free to contact us at any time at omcommerce.business@gmail.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to assess the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalised items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you receive what you want is to return the item you have, and once the return has been accepted, purchase the new item separately.
20-Day Right of Withdrawal for the European Union Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 20 days for any reason and without providing any justification. The item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds Once we have received and inspected your return request, we will notify you to let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at omcommerce.business@gmail.com.