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Refund Policy

Our return policy allows you to request a return within 20 days of receiving an item.

To be eligible for a return, the item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@lynova.store with your order number and a brief description of the issue. In most cases, you will not be required to ship the item back — we will assess your request and, if approved, process a full refund directly to your original payment method within 10 business days.

Items sent back without a prior return request will not be accepted.

For any questions about returns, feel free to contact us at any time at support@lynova.store.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to assess the issue and resolve it as quickly as possible.

Legal Warranty (EU) In accordance with EU Directive 2019/771, all products are covered by a 2-year legal conformity warranty from the date of delivery. If a product presents a defect of conformity, you are entitled to repair, replacement, price reduction, or refund, as provided by applicable law.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalised items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards — unless a conformity defect applies, in which case the 2-year legal warranty still covers the item.

Exchanges The fastest way to ensure you receive what you want is to return the item you have, and once the return has been accepted, purchase the new item separately.

Lost Packages If your package is confirmed lost in transit (no delivery scan), we will issue a full refund including the product cost, shipping fee, and processing fee.

Signed Delivery — Item Not Received If the carrier records a signed delivery but you have not received your package, please contact us immediately with a written statement. We will open an investigation with the carrier. Please note that without proof of non-signature, we may not be able to guarantee a refund, but we will do our best to support you.

Failed Delivery If delivery fails due to an incorrect address or inability to sign for the package, we are not responsible for additional costs. A re-delivery fee may apply if a new delivery attempt is arranged.

14-Day Right of Withdrawal for the European Union In accordance with EU consumer law, if goods are shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without providing any justification. As an additional commercial gesture, Lynova extends this period to 20 days. The item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds Once we have received and inspected your return request, we will notify you to let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@lynova.store